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[Remote] NAMER Marketing Response Center (MRC) Representative, Marketing Response Center
Note: The job is a remote job and is open to candidates in USA. Amazon Web Services (AWS) is looking for ambitious individuals to join their Global Marketing Response Center (MRC) team to engage with new and prospective customers. The MRC team focuses on understanding customer needs and educating them about AWS services to facilitate their cloud and AI journey.
Responsibilities
- Build an AWS leads database by interacting with customers by phone, email and/or live chat
- Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
- Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest
- Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
- Through nurture efforts, create higher value leads resulting in higher conversion rates
- Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs
- Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences
Skills
- 2+ years of professional non-internship marketing experience
- 1+ years of Salesforce, Tableau, Vidyard, and Excel experience
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience working for Amazon or any Amazon subsidiary or affiliate
Benefits
- Equity
- Sign-on payments
- Full range of medical, financial, and/or other benefits
Company Overview
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