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[Hiring] Bilingual Monitoring Representative @ADT
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We have an exceptional career opportunity for a Bilingual Customer Service and Monitoring Representative.
- Responsible for monitoring and dispatching proper authorities for residential and small business alarms
- Contacting appropriate responsible parties
- Providing an excellent customer experience by troubleshooting problems and providing technical support
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity
- Dispatching the proper authorities and notifying responsible parties
- Documenting alarm handling procedures within the alarm screens
- Completing alarm processing in accordance with departmental procedures
- Receiving inbound calls and relaying important information about life-safety systems and services
- Updating customer accounts and solving billing questions
- Supporting ADT customers by problem solving and de-escalating customer issues
- Providing technical support and troubleshooting devices across ADT systems
- Helping customers understand the ADT noble purpose and providing customer lifestyle solutions
- Participating in coaching, team meetings or 1:1 development time to grow and develop your career at ADT
Qualifications
- Fluency in written and oral forms of both English and Spanish in a professional capacity is required
- High school diploma or equivalent required
- Minimum of one (1) year of customer service experience required
- Technical aptitude, problem solving skills and ability to prioritize multiple items at once
- Ability to be licensed in multiple states
Requirements
- Paid virtual training – some in-person attendance may be required based on business needs
- Designated place to work from home
- High speed internet: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
- At least 25mbps to download and 15mbps to upload
Benefits
- Full benefits on the 1st of the month after 31 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time
- Tuition reimbursement, employee referral bonuses
- Potential opportunities to work from home based on business needs
- A culture of coaching, development and career growth opportunities
Pay and Benefits Disclosure
The pay range for this role is $20.25 an hour, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
The anticipated end date for application submission is January 9th, 2026. The role is scheduled to start February 16th, 2026.
