Yelp Customer Service Jobs(at Work Home) -id-6611
Job Description
Yelp is seeking enthusiastic and customer-focused individuals to join our Customer Service team in a remote/work-from-home capacity. As a Customer Service Representative, you will play a crucial role in assisting Yelp users, addressing their inquiries, and ensuring a positive experience with our platform. If you're passionate about helping people and thrive in a dynamic, remote work environment, we want to hear from you!
<strong>Key Responsibilities:</strong>
<ul>
<li>Provide exceptional customer service via chat and email to Yelp users.</li>
<li>Assist users with account-related inquiries, technical issues, and general support questions.</li>
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<li>Resolve customer concerns and issues promptly and professionally.</li>
<li>Collaborate with other team members to ensure consistent and high-quality service.</li>
<li>Stay informed about Yelp's products and features to better assist users.</li>
</ul>
<strong>Qualifications:</strong>
<ul>
<li>Excellent written communication skills.</li>
<li>Customer service experience, preferably in a chat or email support role.</li>
<li>Strong problem-solving skills and the ability to think on your feet.</li>
<li>Comfortable working independently and remotely.</li>
<li>Familiarity with Yelp's platform and services is a plus.</li>
<li>Ability to multitask and prioritize in a fast-paced environment.</li>
<li>Tech-savvy with the ability to navigate various systems and tools.</li>
</ul>
<strong>Perks and Benefits:</strong>
<ul>
<li>Competitive salary with performance-based incentives.</li>
<li>Comprehensive health, dental, and vision benefits.</li>
<li>Work-from-home flexibility.</li>
<li>Opportunities for career growth and development.</li>
<li>A positive and inclusive company culture.</li>
</ul>
<strong>How to Apply:</strong> If you're excited about joining Yelp's Customer Service team and making a positive impact, please submit your resume along with a cover letter highlighting your relevant experience and explaining why you'd be a great fit for this role. We look forward to reviewing your application!
