Physical Collateral Examination Associate

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About the position

Responsibilities

  • Schedule and route daily travel to customer locations within an assigned geographic area, incorporating overnight stays to reduce travel time for optimum productivity.
  • Physically inspect inventory and assess the condition to confirm the collateralized position.
  • Reconcile discrepancies with the customer and document details to support final inventory inspection results.
  • Build relationships with customers through setting inspection expectations, answering questions, and providing support with payment systems.
  • Communicate with manager, account manager, and peers to resolve issues and escalate risks.
  • Participate in audits of floor plan inventory at various dealerships and companies.
  • Perform physical inspections of dealer inventories and reconcile with business records through effective communications with account managers.
  • Review approval requests and ensure completion of all operating and action measures within established timeframes.
  • Inspect physical existence of collateral and verify the borrowers' records to determine adherence to approved loan structure.
  • Receive direction from supervisor to ensure accurate responses on customer inquiries and disputes.
  • Exercise judgment in determining the cause of discrepancies and disposing of any variances.
  • Assess condition of collateral with prompt and accurate reporting to confirm the collateralized position.
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

Requirements

  • 6+ months of Collateral Examination experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education.

Nice-to-haves

  • Good verbal and written communication skills
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Ability to work independently and in a team environment
  • Customer service experience
  • Able to anticipate and adapt to rapidly changing, growth-oriented environment
  • Outstanding problem solving and decision-making skills
  • Proficient knowledge of business practices and processes
  • Ability to work with limited supervision

Benefits

  • Caregiver leave
  • Commuter assistance
  • Dependent care reimbursement
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • 401(k) Plan
  • Critical illness insurance and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
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