Supervisor Airport Operations

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About the position

Responsibilities

  • Lead, develop, and maintain strategic relationships with JetBlue crewmembers, internal departments, and customers.
  • Provide exceptional service to both internal and external customers by overseeing the delivery of hospitality and JetBlue Promises.
  • Resolve and handle escalated issues with customers and/or crewmembers.
  • Support, coach, and train airport crewmembers, encouraging engagement and development.
  • Brief Airports crewmembers and/or business partners prior to each shift and report relevant information to crewleader on duty.
  • Strategically identify operational challenges and implement improvements for on-time performance initiatives.
  • Support Management in executing the operational strategy and assume Manager/General Manager responsibilities when unavailable.
  • Direct and guide Airports crewmembers through operational issues while coordinating with stakeholders and business partners.
  • Ensure compliance with safety and security programs at the station.
  • Partner with JetBlue University for effective training and uphold safety standards.

Requirements

  • High School Diploma or General Education Development (GED) Diploma.
  • Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience.
  • Able to stand continuously for up to four (4) hours at a time.
  • Proficient in written and verbal English.
  • Ability to handle confidential information with professionalism and diplomacy.
  • Able to travel and/or work variable hours, and flexible shifts, including holidays and weekends.
  • Ability to perform under pressure and fixed time constraints.
  • Proficient knowledge of Microsoft Office.
  • Must be able to use handheld radios and microphones to communicate with operations and make terminal announcements.
  • Able to work with various forms of payment (cash, credit cards, traveler's checks, etc.).
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.

Nice-to-haves

  • Outstanding leadership capabilities, with the ability to lead, train, and motivate.
  • One (1) year of JetBlue CEX experience.
  • One (1) year of leadership or supervision experience, preferably in the Airline industry.
  • Knowledgeable in Airport Operations and/or Ground Operations.
  • Knowledgeable in Sabre and Movement Control Web.
  • Knowledgeable in Flight Load Monitoring (FLM), Blue Eye, Compliant Resolution Official (CRO), Ground Security Coordinator (GSC).
  • Excellent time management and prioritization skills.
  • Excellent customer service skills.
  • Ability to think creatively.
  • Bilingual skills.

Benefits

  • Employee stock purchase plan
  • Disability insurance
  • Health insurance
  • On-the-job training
  • 401(k) matching
  • Life insurance
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