Weekend & Overnight On Duty Concierge id-8799
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- Concierges are on duty to answer any urgent questions and help travelers who are stuck overnight. Email and phone systems are programmed to alert if there's a problem, but other notifications may come in.
- Some urgent questions may require a simple response or update (such as a slight delay with no impact on plans). Others may involve finding new flight options for cancellations and missed connections. This will often be done in the Sabre GDS.
- Available to answer urgent phone calls and provide help if needed (sometimes, those calls to the urgent line aren't all that urgent!).
- Prepare and send flight updates.
- Assist with tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks as needed.
- When needed and workload permits, the concierge will assist with travel planning, including but not limited to searching for and booking air travel, hotels, car rentals, and transfers. This will mainly be done by email but may also entail phone calls.
- Reliability is critical. Must be available and able to assist within 10 minutes of any alert notification.
- Must have good knowledge of airline networks and options to be able to find alternates quickly for stranded clients.
- Knowledge of Sabre or other GDS/ARS is preferred but not required.
- Accuracy and speed are essential. Timing is everything when it comes to this role.
- Common sense ability to help clients better understand what they need or should want is required.
- Able to work with little supervision. There are times you’ll be the only person on. You won’t ever be completely on an island, as there will always be someone you can reach out to, which leads us to…
- Never be too proud. If you don't know the answer, then be willing to ask others for help.
- Must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry; you can't be.
- Background checks will be required - the job involves handling sensitive client data.
- Location doesn't matter to do the job, but you must be eligible to work in the United States. Preference will be given to those in California, Colorado, Georgia, Idaho, Nevada, New York, North Carolina, South Carolina, Tennessee, Texas, and Florida.
