Technical Support Specialist id-6560
Job Description:
We are looking for a seasoned Engineering Support Professional to join our team at Netflix. As an Engineering Support Professional, you will be responsible for providing expert-level technical support and assistance to our customers.
About the Role:
- Monitor and handle customers' requests, troubleshoot, solve issues, automate support needs, develop runbooks, improve and maintain support tools, understand our product offerings, and continuously look for ways to improve the engineering support experience.
- Develop a strong understanding of our complex offerings on a technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions.
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Required Skills and Qualifications:
- Minimum of 3 years of professional support or engineering experience.
- Skilled in providing superior customer support across a complex organization, ideally as part of a central team.
- Strong understanding and practical knowledge of Linux systems, including proficiency with utilities, piping, syslogs, and tools like grep and awk.
- Proficient in creating, managing, and troubleshooting Amazon Machine Images (AMIs).
- Strong understanding of SystemD services and auxiliary functions.
- Experience with Debian packaging, including structuring post/preinstall scripts.
- Experience with containerization and orchestration technologies, with hands-on experience in Docker and Kubernetes for deploying, scaling, and managing applications efficiently.
Why Netflix?
We offer a comprehensive range of benefits, including competitive salaries, flexible time off, and opportunities for growth and development.
