Chesapeake, VA - Work from Home Customer Service Representative ID-6431

About 

Stride 2 Hire works with our Premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.

WHAT TO EXPECT

What's Needed to Provide Customer Support for this Client

- Assisting callers with billing inquiries
- Determining offerings customers are missing
- Making upgrade and add-on service recommendations
- Ensuring First Call Resolution (FCR) and complete            Customer Satisfaction (VOC)
- Coding sales accurately and completely

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WHAT IT TAKES TO SUCCEED:


Must-Have Qualities and Capabilities

- Familiarity with company processes and policies
- Clear, confident and professional communication skills to build trust and rapport
- Understanding of "client call flow"
- Quick-thinking management of client needs
- Assertiveness to promote additional products and services
- Empathy and a sincere desire to assist and prioritize the customer
- Tenacity to understand and deliver on customers' needs

 
EDUCATION NECESSARY:


No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own

boss.


WHAT YOU'LL BE DOING:


Providing great inbound, billing customer service calls.


WHAT YOU NEED TO GET STARTED:


- Apply

- A computer

- High Speed wired Internet (No WiFi)
- Phone with headset
- Pass a background screening

This is not an offer of employment.


RequirementsBackground Screening

Have no felonies or fraudulent behaviors.

PC Requirements

A desktop/tower computer with a separate monitor is recommended.
Dual boot machines, Netbooks, and Tablets are prohibited from use.
All-in-One computers are not currently compatible with any client programs.


  • CPU Speed
    • Dual-core 2.8 GHz or better or
    • Intel i class or AMD Phenom X2 class or better
    • Atom, Celeron, Pentium and Opteron processors are notpermitted
  • Hard Drive 20 GB or more of available space
    • 60 GB or more of total space
  • Memory 4 GB of RAM or better
  • Operating System Windows 7 or Windows 10
    • Windows 8/8.1 not supported by some clients
  • Standard Connection and Speed Hard-wired connection (no wireless)
    • Minimum 10 mbps download / Minimum 3 mbps upload
    • Maximum Latency Threshold 120 milliseconds (ms)
  • Monitor Recommendations
    • 1280 x 1024 (SXGA) screen resolution
    • 1920 x 1080 (Full HD or 1080p)
    • Dual monitors may be required on some client programs

Mac Requirements

Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows
operating systems) MUST be installed.

Accessories, Software and Internet/Phone Service Providers

REQUIRED ACCESSORIES

  • USB headset with microphone (required for Certification)
    • Logitech, Plantronics, Microsoft, or similar brands recommended.
                  Suggestions:
                   Plantronics PLNAUDIO478 USB
                   Logitech USB H570e
                   Jabra UC VOICE 150
  • Hard-wired Telephone and headset (required for Production/Servicing)
    • Plantronics S12 or similar recommended
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