Associate Account Manager (Kuala Lumpur, Remote) -id-4545
Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
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Job Description
Supported by Sales leader, drives new business efforts and account management/client success efforts across a small defined geographical territory, working to maximise opportunities for growth against a strategic growth plan with new and existing clients, manages all client/customer interactions, demos, meetings, etc to close out the sale, then hands to T&I team to implement and then manages the account to optimise Client Success, working on renewals/upsell and cross-selling activity.
- Forecasts, owns, and achieves annual sales targets within territory. Generates and closes qualified leads to expand business throughout assigned territory from new and existing clients. Developing daily plans which utilise sales best practices to optimise sales calls and time.
- Builds a pipeline of new business through inbound, warm leads and outbound prospecting via a multi-touch strategy, using various media to drive and attract potential new business, working with the SDR team to successfully qualify opportunities through effective and personalised discovery. Leaning into the needs of the client and understanding their pain points and levers in order to craft the best solution to their needs.
- Targets, builds and maintains lasting relationships with potential new and develops the relationship with existing clients. Navigating educational institutions to sell the right products to the appropriate stakeholders, quickly identifying the decision makers. Upselling and cross-selling with existing clients.
- Work closely with the immediate team and internal stakeholders including marketing, client success, T&I, Sales Engineers and Product Solution Specialists to ensure a first class client experience (speedy responses, complete responses, accurate, well presented data and carefully worded professional communications).
- Carry out Pitches and Product Demonstrations which have been tailored to meet your customer's pain points and needs.
- Effectively communicate our unique value proposition through social channels, onsite/online pitch/demos and industry events.
- Manage essential data tracking activity and progress in Salesforce CRM and any other systems required, covering prospecting, forecasting, quoting, administration, and account metrics. Provide accurate forecasts and sales activity data by documenting sales activity within company CRM
- Keep up-to-date with and leverage developments in the territory such as growth opportunities, market trends, channel partnerships, and State/Government policy changes.
- Working with SDR and Sales Operations functions, carry out strategic research to maintain pipeline and drive your sales activities.
- Meet or exceed quarterly and annual sales goals.
- Participate in network building opportunities within territory including, but not limited to, conferences, trade shows, on-site campus visits, group presentations, and industry functions.
- Identify and report trends to Product Owners and Executive team to develop our products and roadmap.
- Carefully develop itineraries and effectively utilize personnel and other resources to achieve sales objectives - making effective use of time, especially when on the road and in person.
Qualifications
- 3 years of related work experience
- Results driven self-starter
- Strong interpersonal, communication and negotiating skills
- Demonstrated sales and objection handling skills
- Strong written communication skills
- Excellent phone presence
- Proven ability to work effectively with a team
- Understanding of the secondary educational system
- Familiarity with use of Apple computers, G-Suite business applications, and Salesforce
Additional Information
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
- Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
- Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership - We have a bias toward action and empower teammates to make decisions.
- One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
-
Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
Global Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
