Staff User Researcher id-9492
Job Description
DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.
As a Staff User Researcher, you will work across the organization to drive user-centered product decisions and inform broader strategy. Working alongside product, design, engineering, and GTM teams, you will be responsible for scoping, designing, and conducting research that delivers impactful insights to guide the business. You'll manage and evolve our Voice of the Customer program, leveraging user feedback to align product and engineering priorities and optimize our product roadmap. As a senior member of the team, you'll take on complex research challenges, working independently while mentoring others, and ensuring that user research is integrated into decision-making across the organization.
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What you'll be doing
- Lead strategic and tactical research initiatives that align with (as well as inform) high-level business goals and product priorities
- Manage the Voice of the Customer program, integrating data into decision-making for product and engineering teams to guide roadmap updates
- Collaborate with cross-functional teams (customer-facing teams, product managers, designers, engineers) to scope and lead research projects, influence product strategies, and generate actionable insights
- Synthesize user feedback and customer data from multiple sources, including qualitative research and Voice of the Customer inputs, to inform product direction
- Advocate for a user-centric approach, empowering cross-functional teams to incorporate research and data-driven decisions into their work
- Create and present persuasive, impactful deliverables that inform leadership and drive strategic product decisions
- Mentor and develop junior researchers, ensuring high-quality research execution and delivering consistent, actionable insights
- Contribute to research operations initiatives including the continuous evolution of the team's methodologies, processes, and ResearchOps initiatives
What we'll expect from you:
- BS or MS in Interaction Design, Cognitive Science, HCI, Anthropology, Psychology, or equivalent experience
- 7-10 years of experience leading user and/or market research for digital products and services, preferably with technical users or B2B products
- Demonstrated experience managing large-scale research initiatives and influencing cross-functional teams
- Demonstrated expertise in qualitative and quantitative research methods, with an ability to select and combine approaches to deliver actionable insights; additionally, experience in market research is a plus
- Previous experience managing a Voice of the Customer program, using customer data to drive alignment on product priorities
- Strong leadership skills, with proven ability to mentor and guide junior researchers
- Strong data analysis and dashboarding skills, preferably with past experience in Looker and/or Snowflake
- Exceptional communication skills, able to craft compelling narratives and influence senior stakeholders across the organization
- Proficiency with research and data analysis tools such as Qualtrics, Optimal Workshop, Great Question, Looker, Snowflake, and more
Why You'll Like Working for DigitalOcean:
- We are proud to work here. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is between $160,000 - $170,000 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
