Remote Vacation Rental Manager id-8053
Job Overview:
Manage online and phone customer service, operations, and marketing of a Short-Term Rental (Airbnb/VRBO) business located in Scottsdale, AZ. Gain experience in residential property management and hospitality. Create Standard Operating Procedures (SOPs), improve them and train others to use them. Identify areas to improve our processes and follow-through on implementing projects. Incentives available for expanding the company's revenue.
Responsibilities:
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Email & Mobile Apps: Respond to prospective guest inquiries & questions using communication templates & Standard Operating Procedures.
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Inventory/Supplies Management: Track, purchase, and organize supplies for consumables (food & beverage amenities, toiletries, house supplies, towels/linens), and replacing furniture and home furnishings as needed.
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Organization & Communication: document, track, and manage short/medium/long-term projects related to property management (set up, repair, maintenance, improvements)
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Negotiate Pricing and Get Bookings: Send offers & negotiate bookings using various online platforms
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Expand Marketing: Post listings on other web properties and social media.
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Qualifications, Skills and Key Competencies:
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Fluent in English (reading, writing, speaking)
- Previous experience in a similar role
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Good sense of cost/benefit analysis
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Detail-oriented, especially with writing, spelling and mathematical calculations
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Must be comfortable doing work on a mobile phone when on-the-go (chat apps, copy/pasting templates, working with Google Sheets/Docs/Calendar on a smart phone)
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Demonstrated initiative to solve problems and willingness to ask for help when needed
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Leadership skills, proactive, go getter personality
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Reliable internet connection
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Willingness to work very flexible hours and be on-call during agreed-upon hours to respond to urgent inquiries and issues
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Motivated to provide excellent experiences, not only for our guests, but also for our neighbors
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Superior organization skills including scheduling, documenting processes and coordinating projects
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Flexible and eager to learn new skills
Benefits:
Flexible PTO, and benefits are negotiable for the right candidate.
