Manager - Returns id-9454
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
FSS Overview: Are you ready to be a pivotal force in Advancing Health Outcomes For All®? Join the Financial Services and Solutions (FSS) organization, where our focus is being a strategic business partner who creates value, provides efficiency, and ensures compliance for McKesson. In FSS, you'll gain exposure to all McKesson businesses while growing as a finance professional and fostering collaborative relationships with internal and external customers. Our high employee engagement scores reflect a vibrant and diverse workplace where your contributions have a tangible impact on the enterprise. If you're passionate about making a real difference and want to be part of a dedicated team that values professional growth, FSS is the place for you. Join us and energize your career with endless opportunities!
The right candidate to join our FSS team can demonstrate the following competencies: embrace digital transformation, diverse and inclusive collaboration, strategic and analytical thinking, adaptability and growth mindset, and clear and impactful communication.
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Role Summary: Responsible for oversight of McKesson return processes, Reverse Distributor performance, DC returns expense reduction and external customer returns revenue. Manager will lead operational strategy and day-to-day activities directly interfacing with internal and external stakeholders that impact the return to vendor process. Senior Manager will collaborate and interact extensively with Reverse Distributor partners, DC Operations and Analytics teams to service the customer and DC return programs, while managing escalated issues as appropriate.
1. Responsibility 1: Develop and implement strategies to ensure successful and stable relationships with Reverse Distributors, McKesson Distribution Centers, Suppliers, and other internal stakeholders
- Apply a hands-on approach to ensure contract compliance and oversight of operational KPIs, including impact analytics.
- Hold partners accountable to understanding agreement commitments, flawless execution of third-party service agreements and onboarding new business opportunities.
- Lead efforts to drive long-term strategies through review and redline of external partner agreements and contract amendments.
2. Responsibility 2: Drive continuous improvement in the McKesson reverse supply chain model bringing tangible value to our customers while growing EBIT for McKesson
- Establish new external relationships with Reverse Distributors to increase Nexus revenue opportunities.
- Champion strategies to reduce operating cost and working capital by identifying reverse logistics and supplier process opportunities.
3. Responsibility 3: Liaison between internal and external stakeholders relevant to develop and execute strategic initiatives
- Champion development of internal and external partnerships to enhance responsiveness to customer and supplier needs to ensure internal and external understanding.
- Utilize relationships to leverage expert knowledge to build recommendations and influence senior leadership decisions.
- Provide guidance and promote collaboration with McKesson functional teams.
4. Responsibility 4: Grow current Nexus reverse distributor relationships and revenue, through agreement renewals, while balancing opportunities to grow McKesson-owned returns programs
- Develop and maintain Nexus agreements within SLAs
Identify opportunities for communication and troubleshooting resolution for McKesson customers, suppliers, and sales teams
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
