[Hiring] Senior CRM Developer @Digital Alchemy Limited id-8775
Role Description
A Senior CRM (Customer Relationship Management) Developer plays a crucial role in developing and maintaining CRM software systems, which are essential for managing a company's interactions with current and potential customers.
Job Overview: The Senior CRM Developer is responsible for designing, implementing, and maintaining CRM solutions that effectively support business strategies and objectives. This role involves a combination of technical expertise, strategic thinking, and leadership skills.
Responsibilities:
- Design and develop high-quality CRM applications and solutions.
- Customize existing CRM platforms (like Salesforce) to meet specific business requirements.
- Integrate CRM systems with other enterprise systems (e.g., ERP, Marketing Automation) to ensure seamless data flow and functionality.
- Manage and ensure the integrity of CRM data.
- Develop strategies for data acquisition, migration, and maintenance.
- Provide technical support to CRM users and conduct training sessions to help staff effectively utilize the CRM system.
- Analyze business processes and user needs to design CRM solutions that improve customer engagement and business efficiency.
- Manage CRM projects, including planning, resource allocation, and timeline management.
- Mentor junior developers and collaborate with cross-functional teams to ensure best practices in CRM development and implementation.
- Monitor CRM system performance, identify issues, and implement optimizations to improve efficiency and user experience.
- Keep abreast of the latest CRM technologies and trends to propose and implement innovative solutions.
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Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 5+ years of experience in CRM development, with a proven track record of successful CRM implementation
- Strong knowledge of CRM platforms (e.g., Salesforce) and programming languages (e.g., Java, .NET, JavaScript)
- Experience with database management, SQL, and data integration tools
- Experience in Salesforce Development including APEX, Visualforce, APEX Triggers and Lightning would be a plus
- Having an experience in APEX Data loader and Force.com would be a plus
- Extensive experience in designing and implementing complex business processes using declarative tools and code to automate repetitive tasks and ensure data consistency.
- Building integrations with external systems using RESTful and SOAP APIs to enable data exchange between Salesforce and other platforms
- Excellent analytical and problem-solving skills
- Strong communication and leadership abilities
Requirements
- Certifications in CRM platforms (like Salesforce Certified Developer)
- Experience in cloud computing and mobile application development
- Project management experience and skills
- Experience with middleware solutions (such as MuleSoft or Informatica or Workato) to facilitate seamless data flow between Salesforce and other applications
- Conducting thorough code reviews to ensure adherence to best practices, coding standards
- Strong problem-solving skills to address issues related to configurations, custom code, and integrations
- Debugging skills to identify and resolve technical issues effectively.
