[Hiring] Customer Service Trainee @BCBST BlueCross BlueShield of Tennessee, Inc. ID-7551
Role Description
As a Customer Service Trainee on our Commercial team, you’ll engage with members to handle customer service inquiries via the telephone. You’ll be a great match for this position if you have experience with:
- Customer Service in retail, healthcare, insurance, call center or any other customer facing environment
- Receiving, investigating and resolving customer inquiries
- Working independently and collaboratively in a fast-paced environment
If selected for this role, training will begin April 14, 2025 and will last 22 weeks. The training hours are 8:00 am – 4:45 pm Eastern, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 am Eastern and working as late as 8:00 pm Eastern, Monday to Friday.
If you are passionate about delivering top tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply.
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Job Responsibilities
- Receiving, investigating and resolving all customer inquiries timely and accurately.
- Handling customer service inquiries and problems via the telephone.
- Ensuring all customer communication is clearly documented.
- Interact through various channels such as Chat, Phone, E-mail and TEAMS.
- Educating caller to ensure resolution is achieved on first contact.
- Must be able to pass required testing.
- Participation and attendance are mandatory.
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.
- Work overtime as required.
Qualifications
- High School Diploma or equivalent
- 1 year - Experience in a customer service support role is required
Skills/Certifications
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- If current employee with the company, must meet minimum performance expectations
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
