Customer Service Representative (Email, Chat, Phone) id-9547
Job Description
Join us as a Customer Service Agent for Email, Chat, and Voice Support! In this Full-Time employee role, you'll support an innovative, All-American electric vehicle startup where you'll create the initial personal interaction customers have with the company, setting the tone for their perception and expectations of their future interactions and experience. You'll be asked to own each customer inquiry from start to finish, ensuring that every interaction leaves the customer feeling valued, understood, supported, and confident in their choice to trust the brand.
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Responsibilities
? Support customers via email, chat, and phone, providing technical assistance and resolving inquiries.
,
? Guide customers through questions about the company's products, systems, and processes.
,
? Troubleshoot issues related to the website, app, and in-car software.
,
? Collaborate with external teams to resolve customer issues that require additional assistance.
,
? Ensure every customer interaction leaves them feeling valued and understood.
,
? Provide clear and empathetic communication to customers, especially in conflict situations.
,
? Maintain strict adherence to the assigned schedule and manage high-volume inbound calls.
Requirements
? At least 18 years or older
,
? High School Diploma or equivalent
,
? Able to successfully pass a criminal background check
,
? Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
,
? Able to maintain 100% strict adherence to the assigned schedule
,
? Strong computer knowledge, including ability to accurately type at least 30 wpm
,
? Excellent English written and verbal communication skills
,
? High level of expertise with spelling, grammar, and punctuation
,
? Courteous and friendly with high level of professionalism
,
? Willingness to learn and adapt to new tools and technologies
,
? Strong time management and able to multitask applications while talking to customers on the phone
,
? 1 - 3 years of customer support and technical support call center experience
Nice-to-haves
? Previous work from home experience
,
? Prior experience with email and chat support
,
? Prior experience using customer support/relationship management software or similar systems
,
? Prior experience with automotive customer support/service/success
,
? Passion for automotive topics and electric vehicles
Benefits
? $17.00 USD starting pay
,
? Performance-based incentives each month
,
? Health benefits including medical, dental, and vision for you and your family
,
? 401(k) investment options with employer match opportunities
,
? Paid vacation time
,
? Computer equipment provided
,
? Onsite full gym free to employees
,
? Great work/life balance while developing your career.
