Associate Billing Representative – National Remote ID-9442
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time, Monday – Friday. Employees are required to work during our normal business hours of 8:00am – 4:30pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours of training will be during our normal business hours.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
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Primary Responsibilities:
- Assist customers with payment processing, invoice explanation, payment due dates and billing questions
- Assist with follow up on claim denials while contacting insurance companies
- Contact customers by phone or in writing to verify data, apprise of billing issues as well as assist with resolution for outstanding balances
- Maintain timely, accurate documentation for all appropriate transactions
- Maintain payment status and billing records through corrections and adjustments
- Consistently meet established productivity, schedule adherence, and quality standard
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of medical collections and / OR medical billing experience
- 1+ years of experience working with insurance companies on denied healthcare claims
- Computer skills, including working knowledge of Microsoft Windows and navigation, mouse and keyboard skills
- Ability to work Monday – Friday, during our normal business hours of 8:00am – 4:30pm CST, including the flexibility to work occasional overtime, based on the business need
Preferred Qualifications:
- Experience navigating insurance portals
- Familiarity with HCFA 1500 claim form
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
