Virtual Retail Sales Associateid-9862
Description
• About Firework
• Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale.
• Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers.
• We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video.
• At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce.
• Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2.
• Come reimagine the online customer experience with us.
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Summary
• Our client is the best cordless robot pool cleaner in the world and is seeking a virtual sales associate to assist website visitors in purchasing products and their shopping journey.
• This retail sales associate will be video chatting with customers 1-on-1 from our client’s website, which receives millions of visitors per day.
• They will need to have extensive knowledge of our client’s products and general technical knowledge of the industry in order to help shoppers in their buying decisions and in order to help sell client products.
• They will help sell a variety of tech products ranging from chargers, power banks, and much more.
• This is a great opportunity for an experienced sales associate to gain exposure and drive impactful revenue for our client.
Requirements
• Experienced retail sales associate
• Knowledge, experience, and/or interest in electronic/mobile products
• Ability to carry an engaging 1-on-1 conversation with customers via video chat in order to drive sales
• Ability to learn and understand a brand’s mission and product knowledge with ability to suggest specific products to match customer needs
• Ability to deliver key product selling points, and respond to customer questions
• Excitement about technology sales and determination to develop and grow your live selling performance
• Understanding of current electronic/mobile product industry and trends
• Weekend availability a plus
• Key qualities: Charismatic, authentic, entertaining, knowledgeable, energetic
• Fluent to native in English.
