Sr. Tasting Room Lead id-9971
A Sr. Tasting Room Lead job in Walla Walla, WA is available at Spring Valley Vineyard. As a Sr. Tasting Room Lead, you set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery.
This is a full-time role that is eligible for tips. Candidates will need to have evening and weekend availability.
Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Oregon and Washington are an expression of all the best things about the Pacific Northwest — the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Erath, A to Z Wineworks, REX HILL, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.
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Sr. Tasting Room Lead Job Responsibilities Include
- Assist with supervision of tasting room team to create outstanding guest experiences while maintaining high level of customer service.
- Responsible for daily opening and closing procedures to include cash handling in an accurate and responsible fashion.
- Keep informed on daily happenings regarding the Tasting Room and help keep team up to speed on changes, events, promotions, and special tours/tastings.
- Responsible for accurately reporting wine samples and inventory.
- Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for delivery, as well as curbside pickup.
- Assist with the set-up, execution/service, and break-down of special events as requested.
- Conduct wine tastings and events for guests of the winery.
- Provide accurate information about our wine club and mailing list and encourage guests to sign up.
- Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
- Maintain a clean and sanitary work environment in accordance with state and company guidelines.
Physical Requirements
- Able to lift and carry up to 50 pounds.
- Stand, walk for extended periods of time.
Position Requirements
- Must be at least 21 years of age with high school diploma or equivalent.
- MAST Class 12 Permit and Food Handlers card required.
- 3+ years of customer service experience required with supervisory/lead experience.
- Excellent communication skills with ability to speak comfortably and audibly in front of groups.
- High level of experience with problem solving and customer resolution while remaining calm and professional.
- Ability to work in a fast-paced, changing environment.
- Goal orientated and able to work as part of a team.
- Basic computer skills with superior knowledge of Point of Sales (POS) systems.
- Must be flexible and available to work varied hours.
- History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.
Your Compensation
$23.50 - $30.54 per hour based upon relevant experience.
At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to the role.
Benefits Of Working With Ste. Michelle Wine Estates
Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.
- Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
- Paid Vacation & Holidays
- 401(k) with Employer Match
- Employee Wine Discounts
Culture At Ste. Michelle
We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.
We Care: We put people first – our team, our consumers, our customers, our communities.
We Collaborate: We believe there is nothing we can’t accomplish – together – and we believe lifting up those around us is essential to achieving both individual and collective success.
Harvest your potential, Uncork the possibilities!
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Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.
