Remote Call Center Agent - Outbound/Inbound | WFH ID-1392
Job Type: Full Time
Hours: Monday to Friday, flexible shifts between 8 AM - 8 PM
Salary: $14.00 per hour
Benefits: Comprehensive benefits available after 60 days for full-time employees
Job Overview
We are in search of customer-focused service representatives to enhance our remote team. In this pivotal role, you will deliver top-tier customer service solutions to our esteemed clients. Your daily responsibilities will encompass making outbound calls for a variety of programs and documenting all customer interactions with precision, while upholding the integrity of our company policies and standards.
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Key Responsibilities
- Conduct consistent outbound calls for various projects and programs
- Accurately document all customer interactions
- Uphold integrity by adhering to company policies and procedures
- Engage in data entry and typing tasks
- Upsell products and services effectively
- Schedule appointments in a business-to-customer context
- Maintain comprehensive knowledge of campaign products, services, and promotions
Required Skills
- Proficient typing and data entry skills
- Ability to upsell products and services
- Strong understanding of campaign offerings
- Excellent interpersonal and communication skills
- Active listening abilities are crucial
- Basic computer literacy is essential
Qualifications
- Minimum of one year of call center experience, including familiarity with automatic dialers and call scripting
- A clear, professional, and friendly voice is necessary
- Exceptional attendance and punctuality are required
- Sales experience will be considered an asset
- High school diploma or GED is mandatory
Work From Home Requirements
- Compatible PC or laptop with Windows 10
- Hard-wired high-speed internet connection (ethernet cable required)
- USB-connected headset
- Webcam for virtual interactions
- A quiet and dedicated workspace free from distractions
Career Growth Opportunities
This position offers pathways for professional development within the customer service domain, allowing you to refine your skills in sales and customer relations, leading to potential career advancements.
Company Culture And Values
Our organization promotes a dynamic and collaborative work environment that prioritizes dedication and a customer-centric approach. Team members are encouraged to maintain professionalism while being approachable and friendly in their client interactions.
Remote Call Center Agent - Outbound/Inbound | WFH ID-1392
