Content Moderator

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About the position

Responsibilities

  • Review and moderate a variety of user-generated content, including posts, comments, images, and videos, ensuring compliance with company policies and legal regulations.
  • Enforce policies with fairness and accuracy, identifying trends and reporting violations.
  • Handle sensitive content with professionalism and empathy, following established escalation protocols.
  • Collaborate with internal teams to address content-related issues and improve moderation processes.
  • Utilize AI-powered tools and other technologies to streamline moderation efforts.
  • Analyze and report on content trends, generating valuable insights and metrics.
  • Support crisis management efforts, responding quickly to negative content and misinformation.

Requirements

  • Resilience and composure: The ability to thrive under pressure and handle sensitive content with emotional intelligence.
  • Strong decision-making: Sound judgment and the ability to apply guidelines fairly and accurately.
  • A growth mindset: A desire for continuous learning and professional development.
  • Results-oriented: A focus on achieving performance targets while maintaining high quality.
  • Cultural sensitivity: An appreciation for diversity and the ability to assess content without bias.
  • Adaptability and problem-solving: The ability to navigate complex situations and find creative solutions.
  • Collaboration and communication: Excellent interpersonal skills and the ability to work effectively in a team.
  • English proficiency: B2 level in reading, speaking, and listening.
  • On-site availability: Ability to work flexible shifts, including nights, weekends, and holidays.

Nice-to-haves

  • Previous experience in content moderation, customer support, or related fields.
  • Familiarity with social media platforms, content management systems, and AI moderation tools.

Benefits

  • Competitive salaries.
  • Comprehensive benefits packages.
  • Wellness programs.
  • Coaching and continuous learning opportunities.
  • Internal mobility and professional growth.
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