Relationship Officer SAFE Act - C11 - Washington, DC., Miami, Fl., or NYC id-11600
The Relationship Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.
Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.
Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
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Responsibilities:
- Lead client onboarding and account opening efforts as a part of our core client coverage team
- Partner with sales teams to exceed client expectations and make client onboarding and account opening a seamless and differentiated experience
- Act as the main point of contact / guidance for clients going through the KYC onboarding and account opening process
- Provide the highest level of customer service and teamwork to our clients
- Possess an expert knowledge in Citi’s client onboarding and account opening policies, procedures, and applications
- Ensure all documentation received is current, accurate and complete.
- Fulfill all requests in a timely manner
- Liaise with product and functional partners to ensure requests are completed while maintaining constant communication with the client
- Partner with Know Your Client (KYC) Teams, the Account Opening division, and other product partners to ensure client requests are understood and appropriately prioritized and executed accurately
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 2-4 years of relevant experience
- Self-motivated and proactive
- Highly developed attention to detail
- Ability to manage multiple concurrent deadlines in a dynamic environment and work under tight deadlines
- Excellent verbal and written communication skills
Education:
- Bachelor's/University degree or equivalent experience
