optum Customer Service Remote Jobs - Job Vacancy id-9723
Customer Service Representative (Remote)
Location:
United States | Remote
Company:
Optum
Job Type:
Full-Time | Customer Service
Schedule:
Flexible Hours | Remote
Salary:
Competitive Pay | Performance-Based Incentives
Job Overview:
Optum is seeking empathetic and dedicated individuals to join our team as Customer Service Representatives. This remote, full-time position is an excellent opportunity for individuals who want to make a difference in the healthcare sector while providing top-tier support to our customers. Optum offers a supportive work environment with training provided to ensure your success in the role.
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Key Responsibilities:
- Customer Support: Assist customers with inquiries related to healthcare services, claims, and other related matters via phone, email, or chat.
- Problem Resolution: Address and resolve customer issues and concerns in a timely and professional manner.
- Account Management: Support customers in navigating their healthcare plans, benefits, and eligibility details.
- Communication: Provide clear and accurate information to customers, ensuring they have a positive experience with Optum.
- Collaboration: Work with internal teams to ensure customer issues are resolved and provide feedback for process improvements.
- Documentation: Accurately document customer interactions and ensure data is up-to-date in company systems.
Qualifications & Requirements:
- Education: High school diploma or equivalent required; associate degree or higher is a plus.
- Experience: Previous customer service experience is preferred but not required—training is provided.
- Communication Skills: Strong verbal and written communication skills, with a focus on providing excellent customer service.
- Problem-Solving: Ability to resolve customer issues with efficiency and professionalism.
- Technical Proficiency: Comfortable using computer systems, customer service software, and basic office programs like Microsoft Office or Google Suite.
- Time Management: Ability to manage multiple tasks effectively in a fast-paced environment.
- Work Environment: A quiet, dedicated home office setup with a reliable internet connection.
Perks & Benefits:
- Competitive Pay: Competitive salary with performance-based incentives.
- Remote Flexibility: Work from anywhere in the U.S. with flexible working hours.
- Career Growth: Opportunities for advancement within Optum as you gain experience and develop your skills.
- Paid Training: Comprehensive training program to equip you with the tools and knowledge to succeed.
- Comprehensive Benefits: Health, dental, vision, and retirement plans (availability may vary).
- Employee Discounts: Access to exclusive discounts and benefits.
- Work-Life Balance: Enjoy the benefits of remote work with no commute required.
How to Apply:
If you are passionate about providing excellent customer service and want to make a difference in the healthcare industry, apply today! Please submit your resume along with a brief cover letter that highlights your interest in the position and relevant skills.
