Manager, Product Manager-AirKey Experiences id-10480
Manager, Product Manager-AirKey Experiences
This role is for the AirKey team, part of the Emerging Payments & AirKey group at Capital One. AirKey is a new method of authentication, effectively turning the payment card into a hardware authenticator, that can help reduce fraud and drive customer engagement for banks and other third parties. The AirKey team is focused on building a new commercial business based on this proprietary technology developed and patented by Capital One. Think of AirKey as a start up within Capital One - giving you the best of both worlds! As Manager, Product Manager for AirKey Experiences, you will work closely with a variety of partners across design, business, tech and our external clients to drive the product roadmap for AirKey Experiences. You will have the opportunity to work on both frontend and backend capabilities to deliver incredible end user experiences.
The ideal candidate for the role:
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Should be able to work in a high touch, high volume environment while exhibiting strengths in the following areas: excellent communication, judgment, and client focus, fast learning, and ability to multitask at a high capacity in an adaptive environment
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Operates with minimal supervision and exercises professional judgment in making decisions that impact user experience
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Establishes and maintains a high-level of credibility with cross-functional stakeholders
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Product Management
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.
In this role, you’ll be expected to demonstrate proficiency in four key areas:
Human Centered
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You will align product strategy around clear customer-backed themes and patterns to drive alignment between stakeholders
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You will lead a team in identifying and prioritizing roadmap founded in customer needs; recognizes when customer needs are not being met and advocates for evolving approach
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You will influence cross-organizational stakeholders to align on the right customer-focused solutions
Business Focused
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You will build product strategies and roadmaps for your areas independently, balancing priorities based on impact and risk
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You will understand and proactively address the cascading impacts of the roadmap inside and outside the organization, including broader business and enterprise context, financial impacts, and all facets of risk management
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You will identify opportunities to innovate for new sources of business value that can be supported by a platform, feature or capability
Technology Driven
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Inspires teams to deeply understand technology opportunities to increase velocity of new features and capabilities
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Fosters active partnership with architecture to drive target state; challenges existing principles to drive better macro outcomes
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Leads horizontally across the value chain to ensure effective monitoring and controls are in place
Transformational Leadership
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Defines an iterative vision backed product agenda that solves diverse customer problems and delivers business outcomes
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Works in multiple problem spaces and can appropriately prioritize problems / build a roadmap to maximize impact
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Articulates how products will interact with the larger product portfolio and business initiatives
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Leads with future focus and pushes back on narrow perspectives such as “it’s always been done that way”
What makes a great fit:
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Passionate & Customer Focus: You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
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Grit: You love starting from nothing. You know how to take on a challenge and find creative solutions to getting it done even when it's hard. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
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Communicator & Influencer: You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally a team to work with you.
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Continuous learner: Even if you don’t know the answer today, you are willing to learn the answer for tomorrow. You are not afraid to spend the day learning, asking questions, and digging deep.
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Best Partner: We do not expect you to be an expert at everything but we do expect you to know who to turn to for the right answer to the question
Basic Qualifications:
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Bachelor’s Degree or military experience
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At least 3 years of product management experience or at least 1 years of experience in agile delivery, business analysis, data science, or software engineering
Preferred Qualifications:
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Bachelor’s Degree in Computer Science or Engineering
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1+ years of experience with Payments Industry (particularly transaction data) ideal
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5+ years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
