Weekend Auction Support Specialist, Bring a Trailer (Remote) id-2483
Why Hearst Autos?
As the leading automotive media organization in the world, Hearst Autos connects car buyers, owners, and enthusiasts to the information they need, the experiences they crave and the stories they love - while connecting automotive marketers to this audience of unrivaled breadth and diversity. As a division of Hearst Magazines, we offer the best of both worlds: a nimble, fast-paced entrepreneurial environment coupled with the career development opportunities and perks of an established company.
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Bring a Trailer is a part of Hearst Autos family. BaT Auctions are the best way to buy and sell classic, collector, and enthusiast vehicles. We curate vehicles submitted by our audience and craft transparent auction listings that present the vehicles as they are-without superlatives or dubious used-car-lot language. BaT's ever-growing community of knowledgeable users vets each listing so potential buyers can bid with confidence.
Your Impact
BaT continues to grow, and we are hiring a remote Weekend Auction Support Specialist to take our customers over the finish line!
In this role, you will serve as the main point of contact for sellers during live auctions and provide them with a standout customer service experience, from initial approval of their listing through the end of their auction.
This is a full-time position that can be done remotely. The schedule is Saturday - Wednesday to allow for weekend coverage (40 hours per week).
Please note that we can only consider applicants from the following states: CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, NM, OH, PA, RI, TX, VA, WI.
For consideration, resumes must be submitted with a cover letter and salary requirements.
What You'll Do
- You will serve as the main point of contact for BaT sellers during live auctions and provide an exceptional customer service experience from start to finish.
- You will monitor comments, triage requests or issues during live auctions and respond directly or escalate to internal stakeholders, as appropriate.
- You will manage any necessary updates and/or corrections to your assigned live auctions.
- You will assist sellers whose auction listings are ready to go live by answering questions and providing updates/general support.
- You will record and maintain data, including which auctions were monitored, any corrections made, and all communication sent or received.
- You will support your colleagues with tasks in their queues, as time allows.
- You may be assigned additional duties and projects on an as-needed basis.
Who You Are
- You have excellent interpersonal skills and high levels of motivation, integrity, and warmth.
- You have outstanding communication skills; you can talk to anybody about anything, and you love to make connections with others!
- You have a strong sense of empathy; you're an excellent listener with a genuine interest in helping others.
- You have previous experience in customer service with at least 1-2 years of professional experience within a fast-paced customer service environment or in a customer-facing role, such as within a call-center or high-volume email/communications.
- You have stellar time-management skills; you are able to work independently and manage your time efficiently, as well as effectively prioritize your task load.
- You are methodical when it comes to organization!
- You have the ability to manage many different stakeholders and projects in a fast-paced environment.
- You possess the tact to handle sensitive and confidential information with discretion, and the ability to gain seller's confidence and trust.
- You are solutions-oriented and have the ability to resolve conflict independently with patience and empathy. But you also know when to ask for guidance!
- You have a can-do attitude and a flexible and eager attitude toward helping with company needs as they arise.
- You have domain knowledge and an interest in the kind of vehicles we feature on BaT each day.
The base salary for this role is between $64 - 65K annually. The actual base pay offered is dependent upon many factors such as transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Weekend Auction Support Specialist, Bring a Trailer (Remote) id-2483
