[Remote] Amazon Connect Developer Remote

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Note: The job is a remote job and is open to candidates in USA. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Paramount Software Solutions, Inc, is seeking a skilled and motivated AWS Connect Engineer to join their cloud engineering team, focusing on designing and implementing scalable solutions using Amazon Connect and related technologies.


Responsibilities

  • Design, develop, and maintain solutions using Amazon Connect for voice and chat-based customer interactions.
  • Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.
  • Integrate Amazon Connect with backend systems and third-party APIs.
  • Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge.
  • Develop and manage contact flows, Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect.
  • Ensure solutions are secure, scalable, and compliant with industry standards.
  • Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.
  • Monitor and troubleshoot production issues, ensuring high availability and performance.

Skills

  • 5 8 years of experience in software engineering with a focus on cloud-native applications.
  • Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.
  • Proficiency in Node.js and experience building RESTful APIs.
  • Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
  • Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
  • Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
  • Excellent problem-solving skills and ability to work in a fast-paced, agile environment.
  • AWS Certification (e.g., AWS Certified Developer Associate, AWS Certified Solutions Architect).
  • Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem.
  • Background in contact center technologies or customer experience platforms.
  • Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).

Company Overview

  • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.dice.com.

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