Senior/Staff Support Engineer (EMEA) id-12165
Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.
We are seeking Senior/Staff level Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
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You will:
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Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
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Act as a point of support internal escalation, and assisting with tickets escalated to product engineering teams.
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Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
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Plan and implement internal tooling might be developed or obtained to improve support efficiency.
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Provide deep, personalized, holistic technical guidance in urgent and non-urgent situations for Enterprise customers
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Develop technical training materials for both our team and, ideally, our users
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Work closely with product teams to be the voice of the customer in planning and development
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Mentor other Support Engineers, act as a force multiplier for the team
You are:
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Experienced in Systems Administration, DBA, SRE, or other troubleshooting-heavy technical role, with 5+ years of experience.
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Bonus if you have also held customer-facing roles.
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Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries.
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Excellent communication skills and fluency in English.
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Skilled in using Linux/Unix operating systems and the command line, including troubleshooting system level errors.
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Experienced working with GitHub Issues and Discussions.
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Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
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Having a degree in Computer Science, CIS, or similar is a plus too, but not a requirement.
Timezones & Logistics
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It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).
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This position covers Monday → Friday
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We’re looking for a start date in Early 2025
We offer
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100% remote work. No location-based adjustment to your salary.
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ESOP (equity ownership in the company)
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Autonomous work. We work collaboratively on projects, but you set your own pace.
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Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents
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Tech Allowance for any office setup you need
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Annual Education Allowance
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Annually run off-sites.
About the team
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We're a startup. It's unstructured.
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Collectively founded more than 30 startups.
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Globally distributed team with more than 30 different nationalities.
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We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".
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We "dogfood" everything. If you use it in your project, we use it in Supabase.
Process
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The entire process is fully remote and all communication will happen over email or via video chat.
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Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.
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If you pass the screen you will be invited to up to four follow-up interviews.
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The calls:
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usually take between 20-45 minutes each depending on the interviewer.
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most of the time, are all 1:1.
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will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.
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Once the interviews are over, the team will meet to discuss several roles and candidates and may:
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ask one or two follow-up questions over email or a quick call.
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go directly to making an offer.
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