Represented Litigation Adjuster - Remote (WI, IL) id-12424
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a skilled Represented/Litigation Adjuster to join our team. In this role, you will manage claims involving property damage or injuries where legal representation is present. In this role, you will play a key role in resolving complex claims while supporting our commitment to customer satisfaction. Your primary responsibilities will include:
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Investigating auto accidents by reviewing coverage, determining liability, and assessing damages.
Engaging with customers and attorneys via phone, email, and text to deliver excellent service.
Utilizing modern tools and resources to negotiate fair settlements effectively.
This position handles claims for the following states: Wisconsin, Illinois.
This role will be aligned to the Casualty 200 office.
A Day in the Life:
- The Customer Service Expert - You'll embody Allstate's Claims Culture by caring, empowering, and restoring. You'll achieve this by being compassionate, clear, and committed in every Casualty claim you handle. Leading with empathy is your priority.
- The Investigator - You'll confidently and independently investigate casualty claims by conducting detailed damage reviews and interpreting policies to determine coverage.
- The Effective Communicator - You'll connect with customers via phone, email, and occasionally video chat to guide them through a fast, fair, and simple claims process. You'll adapt your communication style to meet customer preferences, ensuring they stay informed throughout the process.
- The Negotiator - You'll evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, following legal and business best practices. You'll apply effective strategies to manage challenging and complex situations.
- The Problem Solver - You'll rely on multiple tools, such as estimating systems, job aids, and settlement platforms, to resolve claims efficiently in a fast-paced environment - all while leveraging your strong critical thinking skills.
- The Recorder - You'll protect the company financially by adhering to policy agreements and maintaining clear, accurate records in the claims system. Ensuring timely and precise documentation will be key as you manage each claim.
Notice of Licensing Requirement:
- As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets.
- All required licenses will need to be obtained within 60 days of hire.
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
- This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state.
- Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.
Work Location:
- This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.
- This position is not available to residents of California, Alaska, or Hawaii
When Working from Home Full-Time You'll Need:
- A dedicated workspace in your home that is private and free from distractions.
- Minimum internet bandwidth of 50 MB down / 5 MB up.
- An appropriate work surface and seating for a professional home office setup.
Qualifications:
- 3+ years of experience handling Bodily Injury claims.
- Experience managing complex or severe Bodily Injury claims.
- Familiarity with NextGen, Mitchell Decision Point, and Casualty Center.
Functional Skills:
- Proficient Communication Skills: Demonstrated ability to build rapport and assess claims accurately, especially through phone interactions.
- Independent Work and Time Management: Capable of working remotely while managing tasks and deadlines effectively.
- Insurance Knowledge: Familiarity with insurance policies, coverage details, and liability determination.
- Critical Thinking and Problem-Solving: Strong skills in evaluating and negotiating injury claims successfully.
- Technical Proficiency: Knowledge of innovative tools and platforms for effective claims evaluation.
