Part-time Remote Customer Service Representative id-14790
Job Description
Position Description: At Customer Contact Services (CCS), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services. Our team is passionate about customer service, and we strive to create an energetic and supportive work environment where our employees can thrive. If youre looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you!The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional and timely manner. Primary responsibilities include accurately following client-specific scripts, gathering and documenting caller information, setting appointments and ensuring messages are relayed correctly.Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.Job Responsibilities:
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Deliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify callers needs for call resolution
Adhere to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned
Requirements:
G.E.D. or higher education level
One year of call center or customer service experience
Understanding of basic computer hardware, software, and general systems
Computer navigation & typing skills to manage multiple programs, platforms, and systems
Ability to identify, understand, and protect confidential information
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
Excellent written communication and documentation skills
Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.
Strong problem-solving skills and attention to detail.Availability Required:16-20 hours per week
Saturday or Sunday 6am CST start time
Available shifts:6am - 10am CST
3pm- 8pm CST
6am - 6pm CSTWhy Join Us?A fun, fast-paced, and supportive work environment.
Opportunities for professional growth and advancement.
Comprehensive training to enhance your skills.
The chance to make a direct impact through exceptional service.
Work remotely
Equipment Requirements:Keyboard - F1 - F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI not permitted)
Wired USB Headset Windows 10 or Windows 11
8 gigs of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better.
Benefits:Work from home
Medical insurance
Dental, and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunitiesA Two-week mandatory remote training begins Monday, June 9th and follows the schedule of Monday - Friday, 8:00am - 4:30pm CST.
