Ops Supervisor - Station id-13300
About the position
The Operations Supervisor at FedEx plays a crucial role in supporting the Safety Above All Culture while managing day-to-day operations and overseeing an assigned staff. This position is responsible for ensuring safe and efficient package sortation through effective management of Package Handlers and administrative employees, ensuring compliance with FedEx policies and governmental regulations.
Responsibilities
- Champion FedEx's Safety Above All Culture and support related initiatives.
- Manage hiring, terminations, coaching, training, recognition, performance evaluation, and discipline of staff.
- Plan, organize, staff, direct, and control specific day-to-day operations.
- Assign and manage employees to ensure safe and efficient package sortation, minimizing costs and maximizing quality.
- Analyze operational performance through observation and report interpretation, identifying opportunities for improvement.
- Lead daily employee meetings to communicate operational updates and goals, including public speaking to various audience sizes.
- Administer employee relations strategies while maintaining confidentiality.
- Develop and administer company safety strategies and programs.
- Investigate and resolve customer service issues as appropriate.
- Train new employees on job duties and compliance with policies and procedures.
- Mentor and develop critical skill sets for new or less-experienced Operations Supervisors.
- Adapt to changes to meet dynamic business needs while engaging employees positively.
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Requirements
- High school diploma or GED required; Bachelor's degree preferred.
- Six months of experience in package handling at FedEx or a fast-paced environment, military experience, or supervisory experience.
- Ability to inspire a shared vision and motivate a team.
- Demonstrated ability to build rapport and lead diverse groups effectively.
- Proven ability to apply sound business judgment to achieve goals.
- Strong verbal and written communication skills for various audience levels.
- Ability to instruct employees on processes and practices.
- Proficient in reading, interpreting, and drawing conclusions from numerical data and written information.
- Software skills, including Microsoft Office and web-based applications.
- Ability to mentor, coach, and act as a knowledge resource.
Nice-to-haves
- Certification program or Associate's Degree in a related area.
- 2+ years of college courses towards a degree.
Benefits
- Reasonable accommodations for qualified individuals with disabilities during the application process.
