Inbound Customer Service Agent - Bodewell - Bilingual Spanish(Remote) id-2193
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities : , , and .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. This is a 10 hour shift 4 days a week, Monday to Friday, 8 : 30 AM to 7 : 00 PM (CST) (Tuesdays and weekends off).
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Opportunities are available for candidates residing within these states : Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
Benefits & Perks :
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of
employment
Position
Inbound Customer Service Agent - Bodewell - Bilingual Spanish(Remote)
Location
USA, Memphis, TNUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD
How You'll Create Possibilities
As a Bilingual Inbound Customer Service Agent - (remote) with ASI / GE Appliances, you will provide direct support to GE Appliances Owners (in English and Spanish) with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.
9-week full-time training : 10X4 Monday to Friday, 8 : 30 AM to 7 : 00 PM (CST), 4 days a week (Tuesdays and weekends off). Commitment to all training days is mandatory; no absences are permitted during this period.
Post-training schedule : 10-hour shifts, 4 days a week, between 8 : 30 AM to 7 : 00 PM (CST) with (Tuesdays and weekends off). This schedule is structured for a 10x4 work environment, ensuring continuity and efficiency.
After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to :
What You'll Bring to Our Team
Requirements for Remote Work Environment
Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
A local internet provider and an ethernet connection : no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements :
Ping 50 Mbps or lower
Download 50 Mbps or higher
Upload 15 Mbps or higher
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength.The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve.We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Inbound Customer Service Agent - Bodewell - Bilingual Spanish(Remote) id-2193