Hobby Lobby Jobs (Customer Support Job) id-2166
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<strong>Key Responsibilities</strong>
<ul>
<li>Respond to customer inquiries promptly and professionally via phone, email, or chat</li>
<li>Identify and assess customer needs to achieve first-contact resolution</li>
<li>Provide accurate and detailed information about products, services, and policies</li>
<li>Troubleshoot technical issues and escalate complex problems to appropriate teams</li>
<li>Document all customer interactions and maintain accurate records in the CRM system</li>
<li>Collaborate with other teams to resolve customer complaints or issues</li>
<li>Continuously learn and stay updated on product knowledge and industry trends</li>
</ul>
<strong>Requirements</strong>
<ul>
<li>High School Diploma or equivalent; Bachelor's Degree preferred</li>
<li>1-3 years of experience in customer support or a related field</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent problem-solving and decision-making abilities</li>
<li>Familiarity with CRM systems and support software</li>
<li>Ability to multitask and prioritize tasks effectively</li>
<li>Detail-oriented and highly organized</li>
</ul>
<strong>Benefits</strong>
<ul>
<li>Health, dental, and vision insurance coverage</li>
<li>Retirement savings plan (401k)</li>
<li>Paid time off, including vacation and sick leave</li>
<li>Flexible work schedule options</li>
<li>Employee discounts on company products or services</li>
<li>Professional development and training opportunities</li>
<li>Collaborative and inclusive work environment</li>
<li>Opportunities for career advancement</li>
<li>Company-sponsored social events and activities</li>
</ul>
Hobby Lobby Jobs (Customer Support Job) id-2166
