Healthcare Senior Manager, Service Delivery - Remote id-2411
Join TTEC as a Healthcare Senior Manager and lead innovative service delivery initiatives in the healthcare industry! This is a remote role where you'll have the opportunity to manage high-performing teams and ensure excellent service standards across multiple healthcare projects. As a Senior Manager, you'll oversee strategic operational management, focusing on delivering exceptional customer care and operational excellence in a healthcare context.
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Key Responsibilities:
- Lead and manage a team focused on healthcare service delivery, ensuring alignment with operational goals and customer satisfaction.
- Develop and implement effective service delivery strategies, ensuring best practices in patient care and outcomes.
- Collaborate with cross-functional teams, including healthcare professionals and IT, to streamline processes and enhance service quality.
- Oversee the quality of care and ensure compliance with healthcare regulations and standards.
- Analyze performance data and implement improvements to ensure efficient service delivery.
- Build and maintain relationships with key stakeholders, both internal and external, to drive operational success.
Qualifications:
- Bachelor's degree or equivalent experience in healthcare or related field.
- At least 5 years of experience in service delivery, with a strong background in healthcare management.
- Proven leadership experience with the ability to manage and motivate teams.
- Strong understanding of healthcare regulations, compliance, and best practices.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to thrive in a remote work environment and manage virtual teams.
Why TTEC?
- Flexibility: Work remotely from anywhere in the U.S.
- Impact: Be part of an organization dedicated to improving healthcare delivery.
- Growth: Opportunities for career advancement in a dynamic, global organization.
- Culture: Join a diverse team committed to fostering an inclusive and supportive work environment.
If you’re passionate about leading healthcare service delivery and looking for a role with meaningful impact, apply now to be a part of TTEC’s mission-driven team!
Healthcare Senior Manager, Service Delivery - Remote id-2411
