Full Time, Registered Nurse, Triage (Care Navigation) - Remote or Hybrid id-12408
<p>About Accolade<br />
<br />
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction.
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Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.<br />
<br />
Accolade is currently Recruiting for a Full Time Registered Nurse supporting our Care Navigation department.<br />
<br />
We are hiring for a May 19th start date.<br />
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Applicants will be required to work 12:00pm to 8:30pm EST.<br />
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This position is Remote for applicants who are not close to our offices. Applicants will be required to work a hybrid schedule who are closer to our offices.<br />
<br />
As an Accolade Registered Nurse specializing in Care Navigation, you will serve as a trusted resource for our members, providing clinical expertise in triage, healthcare navigation, and advocacy. Leveraging your skills and compassion, you will exercise genuine care by assessing members' health concerns, prioritizing medical needs, and providing evidence-based recommendations, ensuring members receive timely and appropriate care. Your role is critical in guiding members through their healthcare journey while addressing disparities to support marginalized populations. Together, we work to achieve positive outcomes by empowering members to take the right steps in their healthcare journey.<br />
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At Accolade, we foster a growth mindset, encouraging continuous learning and collaboration. You will enhance your clinical knowledge while partnering with our care teams to deliver exceptional support, including navigating benefit offerings and specialized programs.<br />
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A day in the life<br />
• Empower Members: Provide education to help members confidently navigate the complex healthcare system, building trust and fostering connections to appropriate clinical programs and services.<br />
• Conduct Assessments: Perform telephonic, holistic clinical assessments to identify and prioritize members' needs addressing their questions and concerns.<br />
• Educate and Refer: Offer clear, evidence-based education on healthcare decisions, referring members to Accolade's internal programs and trusted partnerships, such as virtual primary care, expert second opinions, and complex case management. Leverage trusted partnerships within Accolade's ecosystem to promote optimal clinical outcomes for members. Collaborate with Accolade's program partners specializing in telemedicine, diabetes management, physical therapy, gender-diverse support, and behavioral health.<br />
• Guide Next Steps: Prepare members for upcoming healthcare events by educating them on procedures, medications, testing, provider visits, and treatment options.<br />
• Foster Relationships: Maintain follow-up support to ensure members feel informed and cared for throughout their healthcare journey.<br />
• Ensure Compliance: Maintain data integrity, compliant to HIPAA guidelines, ensuring accuracy in real time member records, including assessments, interventions, and outcomes.<br />
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What we are looking for<br />
<br />
Required:<br />
• Bachelor's degree in nursing (BSN) or equivalent.<br />
• Active, unrestricted RN license; Compact (NLC) license.<br />
• Minimum of 3 years of recent clinical experience in direct patient care.<br />
• Ability to support Behavioral Health needs as required.<br />
• Strong clinical acumen, critical thinking, and communication skills.<br />
• Technological fluency, including the ability to navigate multiple systems simultaneously.<br />
• Hybrid work expectations for nurses near an Accolade office; occasional travel for remote employees.<br />
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Preferred:<br />
• Experience with telephonic triage and related protocols.<br />
• Knowledge of medical benefits, insurance claims processes, and healthcare coordination.<br />
• Direct patient care experience in medical/surgical, ER, or homecare settings.<br />
• Dedication to professional development and staying current in nursing practices.<br />
• Empathetic, client-focused approach to healthcare advocacy.<br />
<br />
Additional Information:<br />
• This role involves telephonic and digital interactions with members, requiring strong communication skills, organization, and the ability to work collaboratively in a team-oriented environment.<br />
• You will be integral in advocating for members' healthcare needs and ensuring they receive personalized care and support throughout their healthcare journey.<br />
• Flexibility to work various shifts, including nights, weekends, and holidays as needed.<br />
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Salary - $90,000<br />
<br />
Hiring Range<br />
$81000-$92600<br />
Annual<br />
<br />
Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.<br />
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Benefits<br />
• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.<br />
• HDHP medical plan with generous employer contributions towards an HSA<br />
• 401(k) Retirement Plan with matching employer contributions<br />
• Open Time Off<br />
• Generous Holiday Schedule + 5 floating holidays<br />
• 18 weeks of paid parental leave<br />
• Subsidized commuter benefits programs<br />
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger<br />
• 1 Volunteer days per year<br />
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Our people are the Heart of Accolade<br />
<br />
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:<br />
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Member Obsessed<br />
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For everything we do, we ask ourselves: Is this going to make our member's life measurably better?<br />
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Be Fearless<br />
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We think differently. We do what's never been done. We are reinventing healthcare every step of the way.<br />
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Stronger Together<br />
<br />
We honor the differences among one another and know that our unique perspectives drive us forward.<br />
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Genuine Care<br />
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We care deeply about the human beings we work with and serve. We have each other's back.<br />
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Embrace Reality<br />
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We bring the data, tell the truth, and trust each other.<br />
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Relentless Execution<br />
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We operate with a bias for action. Take initiative, move fast & have fun.<br />
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Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.<br />
<br />
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.<br />
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To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.<br />
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Accolade</p>
