Customer Service (Appointment Scheduler) id-12593
Position Overview:
Are you a customer service superstar? Do you thrive in a dynamic environment where delivering exceptional service is the norm? At Legacy Painting, your passion for helping people and your drive for success will make an impactful contribution to our team's success. As an Estimate Scheduler, you'll be our frontline ambassador, engaging with customers, understanding their needs, and providing solutions that exceed their expectations.
Working Hours: 8am-6pm PT
Fluent, professional-level English communication skills (spoken and written) are required for this role.
Key Responsibilities:
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Answer incoming calls and deliver exceptional customer service.
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Schedule and manage leads, converting inquiries into sales opportunities.
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Develop and maintain systems that improve efficiency for the whole team.
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Conduct regular reporting through company spreadsheets and track performance metrics.
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Drive customer engagement by generating reviews and conducting satisfaction follow-ups.
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Assist with creative tasks, social events, and internal office events.
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Take on additional responsibilities as required to support overall company operations.
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Qualifications:
- Advanced English Language
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Proven experience in administrative or operations roles.
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Strong organizational and multitasking abilities.
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Excellent communication and interpersonal skills.
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Proficiency in spreadsheets
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Ability to adapt to evolving responsibilities in a fast-paced environment.
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Passion for contributing to the growth and success of a dynamic company.
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Problem-Solving Abilities: Quick thinker with the ability to resolve issues efficiently while maintaining a high level of customer satisfaction.
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Technical Aptitude: Ability to learn and understand our products, services, and customer management systems.
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Team Player: Strong ability to work independently as well as collaboratively within a team environment.
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Flexibility Adaptability to work in a fast-paced and ever-changing environment.
