Customer Service Agent, Cross Functional (Part-Time) id-2529
About the position
Piedmont Airlines is seeking a motivated and reliable Customer Service Agent to join their Ground Handling Department. This role is essential for assisting passengers during boarding and disembarking flights, ensuring a smooth and efficient process while delivering excellent customer service. The position requires working outdoors in various weather conditions and involves physical tasks such as lifting and operating equipment.
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Responsibilities
- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
- Work together as a team to provide excellent customer service and meet corporate objectives
Requirements
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
Nice-to-have
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
- Performance-based bonuses
- Relocation packages
Customer Service Agent, Cross Functional (Part-Time) id-2529
