Customer Operations Specialist I - Call Center

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Customer Ops Specialist I - call center - Temporary part time

Virtual

Fenton, MO

Part time

R14878

EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!​

We have a great opportunity open on our Engagement Solutions Contact Center.

This position can be 100% remote located in the following states: AL, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Must have reliable internet connection. No Dish internet connection. If working remotely must have a quiet designated workspace to take calls.

Work Hours: 40 hours- Monday- Friday. Hours will be 8-4:30pm Central Standard Time.

Positions to start in October 2025

This is a temporary position that may extend to January 31, 2026.

JOB DUTIES:

  • Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs

  • Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts

  • Update and notate new and existing participant information in propriety systems

  • Identify and escalate priority issues

  • Attend program training and development classes

  • Follow detailed procedures for common questions

  • Assist in training other Contact Center staff through mentoring

  • Maintain professional standards at all times

QUALIFICATIONS:

  • High School Diploma or GED Equivalent

  • 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)

  • Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment

  • Excellent communication skills with clear, articulate phone voice

  • Proficient writing and grammar skills

  • Proficient in Microsoft Office Suite

  • If working remotely in this role, must have a quiet dedicated work space with no distractions

KEY COMPETENCIES

  • Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges

  • Positive, upbeat, outgoing professional attitude

  • Strong organizational and problem-solving skills

  • Strong keyboarding and data entry skills

  • Fast learner

  • High standard of professionalism

  • Kind, caring, patient and empathetic

  • Reliable, comes to work daily on time

  • Is open to coaching and feedback

  • Attention to detail

  • Uses good judgment

  • Adaptable

  • Teamwork Orientation

  • Stress tolerance

  • Resilience

DISCLAIMER:

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked.

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