Associate Account Resolution Representative ID-1183

About this role:

Wells Fargo is seeking an Associate Account Resolution Representative in Consumer Lending for the Auto department. Learn more about the career areas and lines of business atwellsfargojobs.com

 

In this role, you will:

  • Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

  • Apply knowledge when communicating with delinquent customers

  • Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

  • Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

  • Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals

  • Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers.

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Required Qualifications:

  • 6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

 

Desired Qualifications:

  • Ability to work effectively in structured but flexible, adaptable and changing call center environment

  • Strong telephone etiquette skills

  • Bilingual speaking, reading, and writing proficiency in Spanish/English

  • Excellent verbal, written and interpersonal communication skills

  • Ability to negotiate, influence, and collaborate to build successful relationships

  • Customer service focus with the ability to listen to customer needs and recommend solutions

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Good analytical skills with high attention to detail and accuracy

  • Solid conflict management and decision making skills

  • Ability to work effectively in a team environment

  • Ability to manage to production goals, deadlines, and various metrics

  • Intermediate Microsoft Office skills

 

Job Expectations:

  • This position is not eligible for Visa sponsorship

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

  • Must be able to work any hours during the hours of operation

  • Must work on-site at the location postedbelow

  • Must be able to attend full duration of required training period

  • Schedule: Working schedule will be within the operating hours of 7am-10pm Monday-Thursday; 7am-7pm Friday; and will include rotating Saturday's 7am-4:30pm.

  • Training: 6 weeks classroom environment. Actual work schedule will be provided in week 5 or 6 of training.

 

Location:

  • This onsite position is located at 6061 North State Highway 161, Irving, Texas.

Associate Account Resolution Representative ID-1183

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