Virtual - Customer Account Manager Sales Representative -id-5825

January 23, 2025

About the position

As a Virtual Customer Account Manager Sales Representative at Comcast, you will play a crucial role in supporting Comcast Business Services by focusing on retaining and growing our existing customer base. This position emphasizes the importance of acting as a business partner to our customers, with a strong focus on driving increased sales and revenue through effective communication and problem resolution over the telephone. You will be responsible for straightforward tasks that utilize established procedures, ensuring that customer satisfaction is enhanced through regular contact and proactive engagement. In this role, you will be tasked with retaining business customers by mining and growing accounts through solution-based selling and account management.

This will involve making outbound calls to accounts to meet sales quota metrics, preparing necessary sales documentation, activity reports, and forecasts, as well as creating tailored proposals for customers that relate to new sales opportunities. Building and maintaining strong customer relationships through regular contact will be essential, as will driving both sales growth and account retention by introducing various products and services available through Comcast Business. You will also be responsible for accurately documenting conversations and contact information into our client management system, working diligently with customers to minimize downgrades or cancellations of their services.

The position requires the ability to function effectively in a closely monitored environment, where customer calls and productivity levels are continually assessed. Regular, consistent, and punctual attendance is expected, with the flexibility to work nights, weekends, and overtime as necessary. Additional duties may be assigned as needed, and all employees are expected to embody Comcast's Operating Principles, prioritizing customer experience, teamwork, and respect for diversity and inclusion.

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Responsibilities

Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone.
Make outbound calls to accounts to achieve sales quota metrics.
Prepare sales documentation, activity reports, and forecasts as required.
Create proposals for customers related to the proposed solution and new sales opportunities.
Develop customer relationships through regular customer contact via the telephone.
Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
Document effectively and accurately conversations and contact information into the client management system.
Work with customers to minimize downgrading or leaving Comcast.
Function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
Maintain regular, consistent, and punctual attendance, with the ability to work nights and weekends, variable schedules, and overtime as necessary.

Requirements

High School Diploma / GED
2-5 years of relevant work experience
Ability to work independently with little or no supervision
Strong communication skills and customer service orientation
Proficiency in using client management systems and sales documentation tools.

Nice-to-haves

Experience in sales or account management
Familiarity with telecommunications products and services
Ability to adapt to a fast-paced and changing environment.

Benefits

Competitive salary with potential for significant commission
Comprehensive health insurance options
401(k) retirement savings plan
Paid time off and holidays
Employee discounts on Comcast services
Tuition reimbursement programs
Wellness programs and resources.

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DISCLAIMER

About the position

Other Jobs You May Be Interested In

Responsibilities

Requirements

Nice-to-haves

Benefits

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