Virtual Call Center Account Supervisor(Bilingual English and Spanish Required) ID-1547

December 16, 2024

Lead a remote team of up to 18 specialists in a metrics-driven Call Center environment, focusing on client success management, promoting business results, ensuring customer satisfaction, and resolving escalations. Coach and empower teams to take ownership of customer interactions and exercise independent judgement while adhering to regulatory practices.

Summary Generated by Built In

Job Description
Seize this full-time remote opportunity to lead a dynamic team of up to 18 specialists at JPMorgan Chase & Co. We provide all necessary technology, offer a competitive salary with a wide range of benefits, and foster professional growth. We also value diversity, integrity, and teamwork.
As an Account Supervisor in the Operations Virtual Call Center, you will exhibit a profound understanding of client success management. Your role will involve promoting business results, providing solutions, and motivating your team, all while ensuring customer satisfaction.

Other Jobs You May Be Interested In

Job responsibilities:

Oversee a work from home team navigating multiple technologies to support a Call Center environment
Comfortably lead and manage in a metrics-promoted environment
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Coach teams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome
Empower teams to take ownership of each customer interaction while treating customers with respect and responding with empathy
Resolve customer escalations and document account activities thoroughly and concisely
Lead by example through demonstrating personal excellence including punctuality, integrity, and accountability
Approach and resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist
Encourage teams to think critically and exercise independent judgement
Make final decisions on behalf of our customers quickly and effectively when required - Enforce and abide by all applicable regulatory and department practices and procedures

Required qualifications, capabilities, and skills:

Home Location must reside within approximately 30 miles radius of the JPMC Summerhill Community Center, 9 Georgia Ave SE, Atlanta, GA,30312
Safe and noise free work environment in your residence
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of 2 years customer interaction or customer support experience, either by phone or face-to-face
3 plus years working in a call center position; certification and or training
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
5 plus years of direct management experience; demonstrated ability to develop, manage, coach, and motivate teams
Bilingual fluency in Spanish and English

Preferred qualifications, capabilities, and skills:

Bachelors Degree Preferred

Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours (6:00am to 12:00am), which include evenings, weekends, and holidays.
This role does not offer visa sponsorship.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Virtual Call Center Account Supervisor(Bilingual English and Spanish Required) ID-1547

Back to blog

DISCLAIMER

Other Jobs You May Be Interested In

Related Posts

Jobs Watching Netflix $26Hr id-4024

DELL Hiring For Credit Analyst at Remote -id-4012

Remote Work Twitter (Data Entry) id-4008

Costco Work From Home Positions id-3998

Target Careers Remote 25 An Hour id-3993

Aetna Career Work At Home (Remote)$30/Hour id-3988

Entry Level Walgreens Data Entry Remote – Work At Home -id-4015

United Airlines Remote Jobs Part Time (Remote Careers $37/Hour) – MySmartPros -id-4010