Sr. Technical Account Manager id-5826
- Bachelor's Degree
- 7-10 Years of relative work experience
- Possesses expert depth and breadth of knowledge across four or more major ecosystems/technologies requiring high degree of technical competency advanced training
- Excellent communication skills
- Ability to rapidly resolve multi-million dollar, high-profile customer impacts
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- Responsible for operating, deploying, managing and continuously improving Company's Voice, Commercial, Data, Security, Systems and Network services
- Performs a variety of advanced analytical duties in the planning, deployment, testing and evaluation of the Company's network, products and services
- Works closely with engineering, vendors and field to identify and drive improvements across the topology
- Directs third party agencies, internal resources and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration
- Supports all NOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements
- Identifies and implements opportunities for improvement across XNOC, XOC and broader upstream and downstream internal and external organizations
- Provides subject matter expertise for all network equipment and provides technical training and support to other operational groups
- Provides clear, crisp and concise technical communication and coordination during outage scenarios
- Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, vendors, products, organizations, people, companies and solutions
- Accountable for providing technical assessment of complex changes across ecosystems to ensure resolving potential conflicts before impacting intra-/interrelated vertical systems
- Demonstrates the ability to rapidly resolve multi-million dollar, high-profile customer impacts
- Provides consultative guidance across internal and external sources, including mentoring and coaching Technical Account Managers on the team
- Identifies goals and successes criteria, drives the development and implementation of key goals, objectives and successes criteria with key stakeholders and core team
- Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas and establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions
- Plans agendas for, facilitates and leads required meetings; prioritizes and drives cross-functional activities, and develops and manages communications, summary reports, and status for various audiences
- While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
