Sr Operations Admin id-13006
<p>About the position</p>
<p>The Sr Operations Admin at Federal Express Corporation is responsible for performing clerical and administrative functions across various operational areas, including linehaul, quality assurance, and customer service. This role serves as the first point of contact for customers, addressing issues related to package delivery and ensuring timely resolution of inquiries. The position requires a strong focus on optimizing delivery times and maintaining high standards of service quality.</p>
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<p>Responsibilities</p>
<ul>
<li>Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls.</li>
<li>,</li>
<li>Reviews, researches, and enters data in various systems to support respective functional areas.</li>
<li>,</li>
<li>Compiles data and provides regular and ad-hoc reports to management for review.</li>
<li>,</li>
<li>Serves as frontline customer service to receive, solve, and escalate customer inquiries and issues.</li>
<li>,</li>
<li>Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.</li>
<li>,</li>
<li>Performs address searches/corrections to support timely delivery and mitigate loss and damage.</li>
<li>,</li>
<li>Prioritizes workflow to maximize the number of packages resolved and sent out for delivery in the same day.</li>
<li>,</li>
<li>Ensures all packages receive appropriate scan statuses and inspects hazardous material damages as per policy.</li>
<li>,</li>
<li>Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.</li>
<li>,</li>
<li>Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings them to management's attention.</li>
<li>,</li>
<li>Enters Independent Contractor (IC) settlement information into the appropriate system to ensure proper payments and adjustments as directed by management.</li>
<li>,</li>
<li>Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files and verifies timely log entry into the system.</li>
<li>,</li>
<li>Tracks various metrics, including the IC charge back program, complaints, and maintenance compliance, and prepares weekly reports for management review.</li>
<li>,</li>
<li>Serves as the initial contact for IC inquiries or issues relating to settlement, uniforms, decals, etc.</li>
</ul>
<p>Requirements</p>
<ul>
<li>High School Diploma or GED required.</li>
<li>,</li>
<li>Four (4) years of customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred.</li>
<li>,</li>
<li>General business skills such as typing, data entry, and use of phone, copier, and fax.</li>
<li>,</li>
<li>Software skills, including use of Microsoft Office software and web-based applications.</li>
<li>,</li>
<li>Customer service skills necessary to effectively and professionally respond to requests.</li>
<li>,</li>
<li>Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.</li>
</ul>
<p>Nice-to-haves</p>
<ul>
<li>Previous admin or clerical experience.</li>
</ul>
<p>Benefits</p>
<ul>
<li>Pay: 16.20 - 21.78 USD Hourly</li>
<li>,</li>
<li>Part-Time Ops Admin - Mornings</li>
</ul>
