Product Support Manager, Moderation ID-1067
We are looking for a passionate, experienced Product Support Manager, Moderation to join our Roblox team. The ideal candidate will have experience in customer service, moderation, and product support with a strong understanding of digital gaming. We want someone who is eager to support our game creators and players, while leading our moderation efforts.To be successful in this role, you should have excellent communication and problem-solving skills. You should be able to work under pressure and handle multiple tasks in a fast-paced environment. We’re looking for an experienced leader who can develop and implement effective moderation strategies to ensure a safe and fun gaming experience.If you are an enthusiastic individual who is passionate about digital gaming and customer service, we want to hear from you!
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Responsibilities: • Manage the customer service and product support teams to ensure a consistent, high-quality experience for game creators and players. • Develop and implement effective moderation strategies to ensure a safe and fun gaming experience. • Monitor and track all moderation efforts to ensure compliance with company guidelines. • Respond to customer queries and complaints in a timely and professional manner. • Identify and resolve problems quickly and effectively. • Analyze customer service and moderation trends to develop solutions and optimizations. • Collaborate with external partners to ensure smooth operations. • Train and mentor team members on customer service and moderation best practices. • Develop and maintain relationships with key stakeholders.
Job Qualifications
- Strong Written And Verbal Communication Skills
- At Least Years Of Experience In Customer Service Or Community Support
- Working Knowledge Of Moderation Tools And Processes
- Ability To Identify And Resolve User-Related Issues In A Timely Manner
- Good Understanding Of Social Media And Online Communication Platforms
- Familiarity With Roblox Platform And Products
- Strong Problem-Solving And Analytical Skills
Required Skills
- Documentation
- Research
- Troubleshooting
- Communication
- Time Management
- Analytical skills
- Interpersonal skills
- Attention to detail
- customer service
- Technical
- Organization
- Patience
- Problem-Solving
- Moderation
- Product Support
Soft Skills
- Work ethic
- creativity
- flexibility
- Organizational skills
- Leadership skills
- Problem-Solving Skills
- Communication Skills
- Time Management Skills
- Negotiation Skills
- Teamwork Skills
Product Support Manager, Moderation ID-1067
