Part-Time Shipping and Retail Associate id-13024
About the position
The Part-Time Store Associate at FedEx Office is an entry-level position that primarily focuses on providing exceptional customer service in a retail environment. This role requires a commitment to understanding and promoting FedEx Office's retail and shipping products, ensuring that customers receive the best possible experience. The Part-Time Store Associate will engage with customers using consultative skills to anticipate their needs, suggest alternatives, and provide effective solutions. The position involves operating and maintaining various equipment in both the Self-Service and Retail zones of the store, as well as performing tasks such as moving boxes, stocking materials, and completing assigned duties based on priority.
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In addition to customer service, the Part-Time Store Associate is responsible for assembling parcels and preparing goods for shipping. This includes wrapping items, weighing packages, and affixing labels. The associate must also ensure that all customer issues are resolved promptly and satisfactorily. Maintaining a clean and orderly retail environment is crucial, as is the confidentiality of customer data and careful handling of documents and packages. The role requires processing financial transactions using a Point of Sale terminal, including cash handling and making change. The Part-Time Store Associate must stay current on merchandising materials and ensure that products are displayed correctly. They are expected to take proactive measures to prevent errors and waste while adhering to FedEx Office's standard operating procedures and legal, HR, safety, and security policies. Self-management is key, as the associate will need to perform multiple tasks simultaneously and look for opportunities to enhance their knowledge and skills within the retail setting. Overall, this position is vital in supporting the FedEx Office business and delivering a quality-driven customer experience.
Responsibilities
- Follow instructions from supervisors and assist other team members in performing limited store functions.
- Model the Purple Promise to ensure every FedEx experience is outstanding.
- Assemble parcels and prepare goods for shipping by wrapping items, weighing packages, and affixing labels.
- Demonstrate consultative behaviors to understand each customer's individualized needs.
- Resolve all customer problems quickly and to the satisfaction of the customer.
- Maintain a safe, clean, and orderly retail store environment.
- Ensure confidentiality of customer data and careful handling of documents and packages.
- Assist with processing financial transactions using a Point of Sale terminal, including handling cash and making change.
- Clean and stock all retail store printing and shipping equipment and supplies.
- Stay current on retail store merchandising materials and ensure proper display of all products and signage.
- Take preemptive action to prevent errors and waste.
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies.
- Perform multiple tasks simultaneously and look for opportunities to improve knowledge and skills within the retail store.
- Adhere to all FedEx Office standards as outlined in the Team Member Handbook.
Requirements
- High school diploma or equivalent education.
- Excellent verbal and written communication skills.
- Ability to stand during the entire shift, excluding meal and rest periods.
- Ability to move and lift 50 pounds.
- Ability to bend/twist at the waist and knees consistently.
- Ability to communicate effectively with customers, vendors, and team members consistently.
- Ability to function in a fast-paced environment under substantial pressure consistently.
- Ability to maintain attention and concentration for extended periods of time consistently.
- Ability to work with minimal supervision consistently.
- Regular attendance and reporting to work as required.
