Customer Support Specialist, Luxury Stores Customer Service - Seattle - Amazon id-2107
Description
Customer Support Specialist
Luxury Stores at Amazon is continually growing its meaningful selection across a global portfolio of luxury fashion and beauty brands.
About the Role
You will be the voice of Amazon Luxury Stores, fielding real-time calls in a remote, call center environment from customers globally. As a Customer Support Specialist, you will provide world-class, high-touch service to all customers.
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Key Responsibilities
- Act as a brand ambassador for Amazon Luxury Stores, providing world-class, high-touch service to all customers.
- Be the first point of contact to resolve customer issues across multiple channels in a timely manner, communicating through email, phone, and chat.
- Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat.
- Provide customers with critical service and product information, ensuring customer satisfaction.
Requirements
- 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality.
- Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity.
- Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times.
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership.
Benefits
This position offers a competitive salary ranging from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market, based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Customer Support Specialist, Luxury Stores Customer Service - Seattle - Amazon id-2107
